Return of items
If you regret your purchase, the item can be returned within 14 days of receiving it. Your right of withdrawal lapses in part or in full if you use the item in a way that reduces the item’s sales value. As a customer, you pay for the return yourself.
If you want to return an item, you must do the following:
- Return the item in the same quantity and condition as when you received it. The item must be unused and must not be washed.
- Return the item in its original packaging and make sure to pack it securely.
- Subsequently, upon the return of the item to us, we will credit the amount to your account as soon as possible.
Exchange an item
If you have ordered the wrong size, you can always exchange your item within 14 days of receiving it. Your possibility of exchange lapses if you have used the product to such an extent that it reduces the sales value of the product. As a customer, you pay for the exchange of the item yourself. The rules for exchanging an item are the same as for returns. You must therefore follow the instructions for returning an item. Subsequently, you must go in and order your new item in the right size.